Refund & Return Policy

Last Updated: 10 October 2026

At SAAR Education, we aim to provide quality educational books, phonics readers, workbooks, and learning kits that support every child's learning journey. If you experience an issue with your order, we are here to help.

1. Eligibility for Returns and Replacements

You may request a return or replacement if:

• You receive a damaged or defective product.

• You receive an incorrect item.

• Your order is incomplete or contains missing items.

Please report the issue within 48 hours of delivery and share your order number, a description of the issue, and clear photographs or an unboxing video where available.

Products must be unused and in their original packaging, except where the product arrived damaged or defective.

2. Non-Returnable Items

For hygiene, quality, and product-integrity reasons, we generally do not accept returns for products that have been used, written in, damaged after delivery, or returned without their original components.

This does not affect any rights you may have under applicable consumer protection laws.

3. Refunds

Refunds may be provided when a refund is approved under this policy, including cases where a product is unavailable for replacement or an order is cancelled by us.

Once approved, refunds will generally be processed to the original payment method. Processing and crediting times may vary depending on the payment provider and bank.

4. Replacement Process

If your request is approved, we will inform you of the next steps. Depending on the issue, we may arrange a replacement, refund, or another appropriate resolution.

5. Return Shipping Costs

If the return or replacement is required because of an incorrect, damaged, defective, or incomplete order, SAAR Education will provide instructions for resolving the issue.

For other approved returns, any applicable return shipping costs will be communicated before the return is arranged.

6. Order Cancellations

Please contact us as soon as possible if you wish to cancel an order. Cancellation requests may not be possible once an order has been dispatched.

If an order is cancelled by us or a prepaid order cannot be fulfilled, any applicable refund will be processed accordingly.

7. Contact Us

For return, replacement, or refund requests, contact us through the contact details provided on our website. Please include your order number so we can assist you promptly.

SAAR Education reserves the right to review each request fairly and in accordance with applicable laws.